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Help! I haven’t received any files

All instant downloads are available once the transaction has completed. Etsy will send you a download notification email containing the link.

You can also access the files through your Etsy account at any time.

  1. Login to your Etsy account
  2. Go to You > Purchases and reviews and look for the order.

Don’t have an Etsy account?

If you chose Guest at checkout, then you will receive the download link and receipt via email.

Can’t find the download notification? Check the spam, junk, social or promotions folders/tabs for a message from etsy.com.

If you can’t find the email, contact me or send a convo via Etsy. Please include the Order number if you have it. I’ll confirm the purchase and send you the files.

Find out more over on Etsy

Downloading a Digital Item

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